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    Damaged items:

    • Here at LetterPoet, we stand behind our product.  We quality-check all of our items before they hit the mail - but we know things can happen after they leave our hands.  We also know how disappointing it us to be excited about your new arrival, only to find it arrived in a poor state.  Contact us, and we will make it right with you and make sure you have a new letter board that suits our standard, and yours, in no time.  

    Returns and refunds:

    • We want to make sure you're happy with our product.  If for any reason within 30 days of receipt of your item(s), you are not fully satisfied, we will happily refund your money.  LetterPoet also goes above and beyond and looks after the shipping cost (because we don't believe a disappointment should leave you out *any* money). Get it back to us, and we'll refund your cost and shipping.